The client
Olive Communications (now part of the Onecom group) is one of the UK’s leading Cloud Managed Service providers. With a focus on creating “simply brilliant customer experiences”, Olive design and deliver state-of-the-art, cloud-based communication and contact centre solutions for businesses across Britain.
Having acquired several major new customers, Olive’s leadership team knew it was time to optimise operations across the business. By unleashing their data, Olive hoped to:
- Reshape internal processes
- Access real-time insights to drive strategic decision making
- Gain a holistic view of business performance
The challenge
Management knew there were powerful business insights locked away in their data. But unlike larger organisations, they didn’t have the in-house expertise or analytical capabilities to access it.
Olive struggled to collate and analyse large data sets quickly or at scale. It took time to make sense of the company’s data and translate it into actionable business intelligence. By the time the insights became available, the team had already missed the opportunity to act on them.
It was time to automate the process – and fast.
The solution
Our consultants designed and implemented a new system that enables Olive to automatically consolidate and analyse data from multiple sources across the business. This has helped Olive reconcile historical revenue against receipts and identify several instances of outstanding material incomes.
Additionally, we deployed a suite of automated dashboards to support ongoing revenue assurance, saving the finance team hundreds of hours every month.
The results
Olive now has instant access to third-party data as soon as it becomes available. Historically, this had taken up to 15 days. The system notifies all stakeholders directly through the company’s internal communications software, ensuring business insights remain within the company’s existing environments.
The team understood our business and the key challenges with our data framework. N-ZYTE created a project-based roadmap to deliver some quick wins, paving the way for an expanded program of enduring benefits [and] self-sufficiency of repeatable analytics on a scale we hadn’t envisaged at the start.
Brett Morris
Olive Communications, CFO
What’s next?
Together, we’ve laid a solid foundation for sustainable growth. With a comprehensive, long-term data strategy in place, Olive can continue to enhance its service offering and provide the simply brilliant customer experiences the company’s known for.
We continue to expand on our successful partnership and deliver additional value on a project-by-project basis. This enables us to support the client’s ongoing needs through:
- Big data analytics
- Revenue assurance
- Propensity modelling
- Trend analysis
- Forecast scenario mapping
